SmarterTrack Mobile complements the full web interface thats available to agents and managers using SmarterTrack, either on-premises or the SmarterTrack hosted service. It provides all the core functionality needed to provide high quality customer service and support when on-the-go.
This includes access to:
Ticketing
- Take/transfer tickets
- Reply to tickets
- Set follow-ups
- Add comments
- Upload files/attachments
- Ticket translations
- Much more!
Live Chat
- New chat and/or chat message notifications
- Take/transfer chats
- Reply to chats
- Coach agents in a chat
- Live chat translation
- Much more!
Call Logging
- Create new call logs
- Add notes/descriptions
- Add/edit call times
- Much more!
Task Management
- Create new tasks
- Change status, priority, time estimates, etc.
- Add updates
- Much more!
And includes additional features such as:
- Light and dark themes
- In-App notifications for live chats
- Work across all Brands
- FaceID and TouchID supported for log in
- Group and agent management
- Run manual events